We offer lifetime warranty for our products. If you cannot access the account you received, we will give you a new one for free. The warranty gets voided if you change the email address or any other info of the account, besides the password.
Jan 15: For everyone using LastPass: We've recently seen an uptick in spammers on the forum using breached accounts, and from speaking with a few of the people affected it appears that the common thread for them is that they used LastPass. It is very likely the vaults from the December hack are being breached now, if you use LastPass go and change all your passwords now.